Complaint Process

The Hurst Police Department is dedicated to providing exceptional service to its employees and citizens.

The Hurst Police employees are carefully selected, held to the highest standards, and provided with the best training available. In addition to having earned national Accreditation, the Hurst Police Department emphasizes a commitment to:

“Excellence Through Teamwork”

We are interested in the welfare of all citizens and in taking immediate action when its employees have proven derelict in their duties, or are guilty of wrongdoing. If it becomes necessary for you to make a complaint, you can be assured that it will be given a fair and thorough investigation.

Complaints against employees are handled through the Department’s Internal Affairs system. The purpose of a Police Internal Affairs System is the diligent pursuit of the truth. We are committed to that objective, recognizing that our agency’s credibility depends upon the community’s knowledge that we can police ourselves.

• How do I file a complaint?
• What happens when a complaint is substantiated?
• What happens when a complaint is not substantiated?
• What happens if I make a false complaint?
• Who do I contact for additional information?

How do I file a complaint?

A person wishing to file a complaint should first contact a supervisor at the Hurst Police Department. The supervisor will give you a Hurst Police Department Personnel Complaint Form. Minor complaints of misconduct must be filed within thirty days of the occurrence.

NOTE: You are required to return the complaint form to the Hurst Police Department in person and sign the form in the presence of a Police Department Notary.

You will be notified by the Professional Standards Lieutenant as to the outcome of the investigation of your complaint. You may be required to supply additional information and submit to a polygraph examination.

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What happens when a complaint is substantiated?

When the investigation of a complaint reveals the charges are true and should be sustained against the police employee, the department may take the following actions, depending on the nature and severity of the violation:

• Additional Training
• Structured Counseling
• Oral Reprimand
• Written Reprimand
• Suspension
• Termination

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What happens when a complaint is not substantiated?

If there is not sufficient evidence to support the allegation, the investigation is closed and no other action is taken.

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What happens if I make a false complaint?

Please be aware that making a false complaint against a police employee is a violation of the Texas Penal Code, section 37.08, a Class B misdemeanor.

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Who do I contact for additional information?

Professional Standards Unit
1501 Precinct Line Road
Hurst, Texas 76054
(817) 788-7164
Fax (817) 788-7195

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