Calls For Service (CFS)

The most important feature of any Computer Aided Dispatch (CAD) system is its ability to be used quickly and easily in a fast-paced communications center. Reliable collection of accurate information is critical to the efficient operation of the center.

When the Hurst Communications Center takes a call, whether it's E-911, a call from an alarm company, or from a citizen, CAD assists the dispatcher by verifying that the address entered is accurate and within the jurisdiction of the Hurst Police Department. CAD then prompts the call-taker with more questions if the address is invalid, or if there is more than one possible match. Based upon the information given, CAD recommends a responding unit based on: priority of the call, type of units required, current equipment and staffing, and unit location and status. CAD continues to monitor and display up-to-the-second status of the incident, personnel, and equipment assigned. If needed, the incident data is then transferred to the Records Management System for processing.

Calls For Service Facts

• Majority of the CFS were received between the hours of 10:00 a.m. to 12:00 p.m.
• In 2010, the majority of the CFS were received on Fridays.
• 60% of all 2010 CFS were officer initiated.
• Only 1% of the CFS were priority 1 calls.
• The average response time (call to arrival) for priority 1 calls in 2009 was just over 4 minutes and 36 seconds.