Q. What is 0nline Utility Bill Payment?
A. Online Payment that permits you to view and pay your water bill online from anywhere you have internet access. This service allows access to account and payment history 24 hours a day, 7 days a week.
Allow two days (excluding holidays and weekends) for online payments to apply to your account.
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Q. Is making 0nline Payments safe?
A. The City of Hurst is committed to providing a secure environment for payment processing. We use the industry standard protocol, Secure Sockets Layer (SSL), to encrypt all your personal information as it passes through the Internet. This provides a secure pipeline between you and us to prevent the interception and misuse of your data.
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Q. Is my credit card information automatically stored when I make an Online Payment?
A. No, the City of Hurst does NOT store credit card information.
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Q. How do I know my connection is secure?
A. To ensure you are on a secure server, look for the padlock or key icon in the lower right hand corner of your browser. The padlock should appear locked and the key should appear connected to indicate a secure server. The symbol may not be visible on general information screens about the service, but will be reflected on any screens that will transmit your confidential account information.
Another indication of a secure Web site is the web address bar. It will change from http://www… to https://www. The “s” indicates the hypertext transfer protocol is secure.
Additionally, you must use a browser with 128-bit encryption. Versions 4.0 or greater of Netscapeand Microsoft Internet Explorer will support this level of security. If you use a different browser, verify that it supports this level of encryption for your security and confidence.
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Q. What do I need to use 0nline Payment?
A. You will need your water account number and a PIN of your choosing. To make online payments, you also need a Visa, MasterCard, Discover, or American Express credit card.
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Q. How can I upgrade my browser to 128-bit encryption?
A. Visit Netscape or Microsoft and download the current version of the browser on your computer. If you use a different browser, go to that home page and update to a version that supports 128-bit security.
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Q. Online Payment amount limited.
A. On November 1, 2004 the maximum amount that may be charged to a credit card was limited to $500.00.
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Q. How can I confirm my Online Payment was received?
A. You will receive a reference number for your 0nline Payment. Please print and retain this page for your records. Additionally, if you return to the payment history page you will see your transaction as "Pending".
"Pending" means the Water Department is processing the payment.
Allow two days (excluding holidays and weekends) for online payments to apply to your account.
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Q. When will my payment be credited?
A. Payments will be posted and credited to your account within two business days of receipt (excluding holidays and weekends).
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Q. My water service has been disconnected. Can I pay my bill online?
A. No, if your service has been disconnected, do not pay online. You must come in to the Utility Billing Office to make payment.
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Q. How will I know if my payment is received by the City of Hurst Utility Services before the bill due date?
A. Your bill payment should be made prior to the date the bill is due. The City of Hurst recognizes the date printed on the confirmation page as the date of payment.
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Q. Can I change my PIN once enrolled?
A. Yes, this information can be changed at any time. Simply click on the Forget PIN? button and make the change.
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Q. I forgot my PIN?
A. Fill out the form at the Forget PIN? button. Your PIN and PIN hint is immediately reset. Also, you may call us at 817-788-7038 to receive your PIN Hint. You entered this hint upon initial selection of your PIN. If you still cannot remember your PIN, a new temporary PIN will be assigned. You will have to complete the initial registration again, including selecting a new personal PIN. Only the PIN hint and not the PIN number is provided over the phone.
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Q. I have multiple accounts, can I view them all at a glance under my single login?
A. The Online Payment system is account specific not customer location specific. Just as you receive a separate bill for each account, you must log in individually for each of those accounts. You may use the same password for each account.
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Problems using the Online Service? Let us know by using this form.
A. The form will open in a new window. Please close the window after you have sent the form. |
